Need assistance using iCARRY platform? We’re ready to steer you in the right direction!

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Contact us now for a smooth shipment experience from start to finish

    Some questions you might be asking yourself! General FAQ

    How do I report problems?

    You can contact our customer support team. Click here to connect and get your problem solved.

    Where are your Terms and Conditions?

    You can find out more about our terms and conditions by Clicking here.

    How long does it take for shipments to be delivered?

    The delivery time for deliveries varies based on the country and carrier selected. It can range from same-day delivery to a few days.

    Are there any restrictions?

    You can find out more about our restrictions by clicking here

    What payment methods do you accept?

    iCARRY accepts the following payment methods to recharge your wallet: credit or debit card, and cash transfer.

    Can I track my shipments through your website?

    Yes, you can check the status of your shipments on your iCARRY dashboard

    Can we deliver to our customers worldwide with iCARRY?

    Yes, we have carrier partners that deliver worldwide

    How do I sign up as a business partner?

    Fill out the form above and our customer success team will connect with you. Or create your account here.

    How do I place an order?

    To place an order, you can click here to follow the steps

    How long does it take to receive an order?

    Yes, we have a reward program. With iCARRY, the more you ship the more you save. Connect with us to learn more

    How do I connect my store to iCARRY?

    iCARRY automatically integrates shipping info with your favorite platforms to streamline the process.  Connect with our team to learn more.

    How to create an account as an on demand user?

    You can click here to follow all the steps for a smooth process

    How to place an order as an on demand user?

    You can click here to follow all the steps for a smooth process

    How long does it take to receive an order?

    It all depends on your location and the selected carrier. You can live-track your order from the app.

    How do I Schedule a Pickup?

    Some carriers offer pickup or collection services that you can schedule so your carrier will collect your shipments at a specified time and place.

    Can I change my shipping address after my order has been confirmed?

    Yes this is possible. You need to cancel the previous order and make a new one.

    How do I sign up as a carrier?

    Contact our customer support team to get help with the onboarding process.

    What are the benefits of becoming a partner?

    Exposure to potential clients, easier integration with business, automation of logistics processes and an opportunity to leverage your strengths vis a vis the competition. Learn more about our features here.

    Do I have to download iCARRY to use it?

    No. You log into iCARRY using a browser so no download is necessary. Click here to login into our WebApp

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